Director/General Manager, Hotel Operations - Universal Kids Resort

Director/General Manager, Hotel Operations - Universal Kids Resort

Employer: NBC Universal. Universal Kid’s Resort is designed to spark the imagination of children with a truly unique experience compared to existing destinations. With a park designed to ignite the art of play and a hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. Located in Frisco, TX, this new project aims to inspire wonder in visitors of all ages. With a primary focus on families with young children, it creates a distinctive working environment. With a park designed to ignite the art of play and a 300-room family hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. These could include working in various climate conditions, standing for long periods, and in noisy environments. The working hours are unique, often covering weekends and holidays, plus evenings. This position offers company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, and a variety of other discounts and perks. JOB SUMMARY : Responsible for the overall operation for a select-service onsite hotel. Responsible for successfully executing all operations in the hotel Operations departments and managing staff. Strives to continually improve guest and Team Member satisfaction and maximize the financial performance through a seamless guest experience in partnership with the theme park operations. Ensures that all hotel industry standards and procedures are being followed. Pre-Opening: Oversees the development of all hotel-related pre-opening efforts. Ensures that standards and procedures are aligned across the industry with proper staffing costs, revenue models, and overall operating expenses meet or exceed the business model. ESSENTIAL DUTIES AND RESPONSIBILITIES : + Plan, organize, direct, and coordinate the operations of hotel departments including housekeeping, front desk